Investor Services Manager

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Job Description About U.S. Bank Global Fund Services (Ireland) Limited U.S. Bank Global Fund Services (Ireland) Limited is a hedge fund administration specialist based at City Quay in the IFSC. Our innovative technology, coupled with a talented and motivated workforce allows us to deliver a superior service to our clients. We are committed to our services being of the highest quality and are continuously improving our technologies and processes, therefore offering challenging, dynamic roles with excellent career prospects.   Role overview: The Investor Services Manager works under the guidance of the Senior Manager / Operations Manager. As an Investor Services Manager you will have an integral role within operations, responsible for the day to day running of a team, ensuring that daily processes are reviewed and signed off in accordance with our procedures. You will be required to support your team with strong leadership and inter-personal skills. Client focus will form a core part of your role, with the consistent delivery of a high quality client experience being a priority at all times.   The candidate will be expected to perform to a high standard all tasks detailed below   Key accountabilities:   • Serve as a key escalation contact for a range of clients; • Review and approve investor trades for daily, weekly, monthly funds; • Review and approve outgoing wires; • Oversee all daily deliverables such as cash recs and daily nav’s including the preparation and dissemination of statements and contract notes. • Ensure all key daily deliverables have been met; • Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls. • Ensure all established Investor Services daily processing procedures and controls are completed accurately and in a timely manner • Participate in new fund launches and conversions • Review fund documentation and set up fund and investor records in the shareholder register system • Gain a comprehensive understanding of performance fee methods • Help with the coaching and mentoring of new employees and existing team members. • Gain an understanding of all funds across the team in order to provide coverage when required • Idea generation and ongoing assessment and improvement of operational service model • Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within UBSGFSI; • Support the development and implementation of departmental procedures;     Skills & experience required:   • Minimum of 7 years Investor Services experience • An in depth understanding of Equalisation, Share Series and Private Equity Performance Fee mechanisms • Minimum 3 years’ experience of managing a team of 3 or more people • Minimum 3 years’ experience of approving investor orders, payments, NAV’s for release • Good interpersonal sk

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