Jobs / United States / US Bank National Association
Gateway Support Rep 1
US Bank National Association · 🇺🇸 Remote, CO · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordUSCIS Data Hub records 294 H-1B approvals for this employer in FY2023. Source: USCIS H-1B Employer Data Hub (US Citizenship and Immigration Services).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — US Bank National Association
USCIS Data Hub records 294 H-1B approvals for this employer in FY2023. Source: USCIS H-1B Employer Data Hub (US Citizenship and Immigration Services).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for US Bank National Association →
About the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description About the Role Join U.S. Bank's Gateway Support team and become the first line of technical support for businesses that rely on payment processing technology to run their operations. In this role, you'll help merchants troubleshoot payment gateway, software, and hardware issues while delivering exceptional customer service. This position is ideal for someone who enjoys solving technical problems, helping customers, and learning new technologies in a fast-paced support environment. What You'll Do • Handle inbound technical support calls from merchants and business clients. • Diagnose and troubleshoot payment gateway, software, and hardware issues. • Guide customers through technical troubleshooting steps over the phone. • Document customer interactions and troubleshooting activities accurately. • Support email inquiries between calls. • Collaborate with team leads and Tier 2 support teams when escalations are required. • Communicate effectively with customers during high-pressure situations and service disruptions. • Stay current on new technologies, system updates, and business processes. What We're Looking For Required Qualifications • 1+ years of technical support, help desk, call center, or customer service experience. • Basic troubleshooting experience with software, hardware, or technical systems. • Strong verbal communication skills. • Ability to explain technical concepts to non-technical individuals. • Strong customer service and problem-solving skills. • Ability to multitask across phone conversations, documentation, and team communications simultaneously. Preferred Qualifications • Associate's degree or coursework in Information Technology, Computer Science, or a related field. • Technical certifications or technical training. • Previous call center or IT support experience. • Experience supporting payment systems, point-of-sale systems, financial services technology, or merchant services. Success in This Role Successful team members are: • Curious and technically minded. • Calm under pressure. • Excellent communicators. • Customer-focused. • Adaptable and eager to learn. • Strong problem solvers who enjoy troubleshooting complex issues. Working Schedule: Wed-Sat 10pm-8:30am ET Sun-Thur 12:30pm-9pm ET Mon-Fri 12:30pm-9pm ET If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and o