Accommodations Advisor

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The HR Advisory Services team is hiring. The Accessibility & Accommodations team is seeking an HR Advisor to manage complex, high‑impact cases at the intersection of employee experience, regulatory compliance, and business needs. In this role, HR Advisors manage cases through ServiceNow related to ADA, LOA, FMLA, and accessibility. This work requires strong judgment and a tailored approach—outcomes are not driven by a standard process, but by thoughtful analysis of nuanced situations. Advisors operate within a complex and evolving legal landscape, applying federal, state, and local requirements in real time. The role requires balancing legal risk, employee needs, and business objectives to develop practical, defensible solutions. Cases are often sensitive and time-critical, requiring sound judgment, risk assessment, and clear recommendations. The HR Advisor serves as a trusted consultant, partnering with leaders and stakeholders to navigate complex scenarios, promote equitable outcomes, and support an inclusive workplace.   Basic Qualifications - Associate or Bachelor's degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree, or equivalent work experience - Three to five years of experience in employee relations or as an HR Generalist or associated HR position, disability management, or equivalent experience   Preferred Skills/Experience - Previous experience working in HR Operations or HR Service Center preferred - Experience with federal and state disability laws, specifically ADA, LOAs, Employee Relations, Employment Law, Disability case work is desired - Ability to work independently and to identify when to engage others - Excellent customer service and problem-solving skills, with strong attention to detail - Excellent listening, verbal and written communication skills - Proven ability to maintain confidential information - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Knowledge of accommodation solutions as it pertains to disability-related barriers Location Expectations : This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our

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