Jobs / United States / Travelers Indemnity Company
Manager, Insight and Customer Experience (CX)
Travelers Indemnity Company · 🇺🇸 2 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 45 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Travelers Indemnity Company
The US Department of Labor certified 45 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Travelers Indemnity Company →
About the role
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Marketing Target Openings 1 What Is the Opportunity? This role is here to grow the business. You'll explore incremental or new revenue opportunities from across our products and propositions, then shape and help build the things that get us there. You'll start with getting close to the market. You'll talk to customers and brokers, and work out why they buy: what they're trying to solve, which benefits actually matter, and where our own processes are quietly costing us business. You'll pair that with the data, pulling apart customer behaviour, pipeline and market numbers to see what's really happening rather than what everyone assumes. Our data isn't always tidy, so you'll need to be comfortable getting into it, structuring it and finding the signals yourself. Mapping a journey properly, designing an experience that is good in practice internally and externally, building a case that stands up to challenge: these are skills we want you to bring and to raise across the team. If you love the feeling of delivery, seeing the numbers change as much as solving how, this is a great fit for you. You'll be incredibly curious and creative, but as comfortable with a revenue target as a customer conversation. Signals we love also include if you've worked at start-up or scale-up pace and can navigate a large organisation and foster collaboration. business operations. What Will You Do? Customer Insights & Research • Analyse quantitative (CRM, web analytics, sales data) and qualitative (surveys, interviews, user testing) data to understand customer behaviour, pain points, and needs • Identify, plan, and execute research activities to gather user experience data and evaluate solution usability. Manage NPS and SUS programmes. • Champion AI-first methodologies for insights delivery, including surveys, sentiment analysis, and predictive modelling • Leverage carrier management agreements and internal data sources to inform strategic recommendations • Manage external research agencies and budgets to deliver high-quality insight projects • Support proposition managers in conducting primary research, reducing reliance on third-party agencies • Blend commercial acumen with the ability to map and design customer experiences and inform proposition frameworks. • Deliver data-driven insights that directly impact business and market outcomes • Build state of the nation pictures, including actionable competitor analysis, around key growth products and markets to help inform propositions and product strategy. Experience Design & Mapping • Research and design solutions by creating and improving journey maps, personas, interaction scenarios, and experience concepts • Map end-to-end customer journeys to identify friction points and opportunities for improvement across all touchpoints • Conduct user testing and usability research to evaluate design effectiveness and gather feedback for iteration • Apply business analysis skills to understand sales processes and overlay commercial outcomes onto journey designs • Develop design concepts, prototypes, and information architecture guided by established design objectives and principles Strategic Insights & Recommendations • Translate complex data into actionable strategic recommendations for marketing, product, sales, and executive teams • Define and track KPIs to measure the success of customer experience