Jobs / India / Novartis Pharmaceuticals Corporation
Associate Director Business Services, Solutions Delivery
Novartis Pharmaceuticals Corporation · 🌍 Hyderabad (Office)
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About the role
Job Description Summary Location: Hyderabad, India #LI-Hybrid Internal job title: Associate Director Business Services, Solutions Delivery About the Role: The Associate Director Business Services, Solutions Delivery is responsible for leading the delivery of complex HR (P&O) technology solutions and large-scale transformation initiatives across a global enterprise environment. The role will provide technical and program leadership, ensuring projects are delivered on time, within scope, and aligned with architecture, security, and compliance standards. Working closely with business stakeholders, architects, engineering teams, and external vendors, they will drive strategic technology roadmaps, optimize service operations, and ensure the ongoing stability, performance, and continuous improvement of technology platforms and services. Job Description Key Responsibilities: • Technology Solution Delivery: Lead the end-to-end delivery of complex IT solutions across the P&O technology landscape; Own project initiation, planning, execution, governance, risk management, delivery assurance, and transition to operations; Drive delivery of strategic initiatives while ensuring platform stability and business continuity; Ensure delivery aligns with enterprise architecture, security, compliance, and operational standards. • Technical Leadership: Provide technical leadership throughout solution lifecycle from demand assessment through deployment and operationalization; Work closely with Enterprise Architects, Solution Architects, Product Managers, and Engineering teams to define optimal solution approaches; Review solution designs and challenge technical proposals to ensure scalability, maintainability, security, and cost efficiency; Drive adoption of modern delivery practices, automation opportunities, and continuous improvement initiatives. • Program & Project Management: Lead large-scale global technology programs and projects involving multiple workstreams and vendors; Establish and maintain delivery roadmaps, milestones, resource plans, budget forecasts, and governance structures; Manage scope, timelines, risks, dependencies, quality, and stakeholder expectations. • Stakeholder & Vendor Management: Build trusted relationships with senior business leaders and technology stakeholders; Translate business objectives into actionable technology roadmaps and delivery plans; Lead discussions with senior stakeholders, steering committees, and governance forums; Manage strategic vendor relationships and hold partners accountable for delivery outcomes. • Service & Operational Excellence: Ensure operational health and lifecycle management of assigned technology products and services; Drive service improvements, process optimization, and operational efficiency initiatives; Support incident management, problem management, and release governance activities; Ensure delivery readiness, knowledge transfer, and support model alignment. Essential Requirements: • Bachelor’s degree in information technology, Computer Science, Engineering, Business Information Systems, or related discipline, or equivalent experience. • 15+ years of experience in IT solution delivery, technology consulting, program management, or enterprise application delivery. • Experience in HR technology, Workday, SuccessFactors, Payroll, Employee Experience, Knowledge Management, or related domains is advantageous. • Deep understanding of enterprise technology solution delivery, with experience managing complex global initiatives from concept through deployment, as well as managing technology delivery budgets and resource plans. • Strong understanding of enterprise application architectures and systems integration, with experience delivering SaaS and cloud-based solutions,