IT Support Specialist

Headquarters: United States, Remote Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. IT Support Specialist About the Role 6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms. You'll support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We're looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive. What You'll Do • Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions. • Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments. • Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes. • Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services. • Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato. • Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike. • Maintain accurate asset inventory and device lifecycle management. • Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices. • Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency. • Create and maintain documentation, knowledge articles, and standard operating procedures. • Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events. What We're Looking For • 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing. • Experience supporting macOS and Windows environments. • Hands-on experience with Microsoft 365, Teams, Slack, and Zoom. • Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA. • Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms. • Strong troubleshooting, communication, and customer service skills. • Experience working in a fast-paced, remote-first environment. • Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools. • Interest in AI technologies such as Microsoft Copilot and Claude. • Strong attention to detail, ownership, and a continuous improvement mindset. Bonus Points • Experience administering Okta, Entra ID, Intune, or Iru. • Experience with Workato or workflow automation platforms. • Experience supporting AI platforms and governance practices. • ITIL, Okta, Microsoft, Apple, or security-related certifications. • Experience supporting executive stakeholders and globally distributed teams. Success in This Role You'll thrive in this role if you're customer-obsessed, highly organized, technically curious, and motivated to improve how IT services are delivered. Success will be