Intern — Support Specialist / Business Analyst

Mirantis is looking for a motivated and detail-oriented intern to join our team as a Support Specialist / Business Analyst. What You'll Do Business Analysis & Project Coordination • Gather and document business and functional requirements through interviews, workshops, document analysis, and workflow reviews • Break projects into actionable tasks with clear timeframes, owners, and goals • Schedule and facilitate regular team meetings; capture decisions, action items, and next steps • Prepare clear documentation for internal teams and key stakeholders, leveraging AI writing and summarization tools to improve quality and efficiency • Monitor project progress, proactively flag risks, and help drive issues to resolution • Maintain and update project reports, dashboards, and status trackers on a regular cadence • Use AI-assisted tools to analyze project data, identify patterns, and surface actionable insights • Conduct acceptance testing of newly developed features and functionality Technical Support • Serve as a first point of contact for customers seeking technical assistance via phone, email, or web portal • Troubleshoot technical issues systematically, using AI-powered diagnostic and knowledge base tools where applicable, and escalate unresolved cases to the appropriate support tier or engineering team • Track and manage open issues through to resolution within agreed SLAs • Provide timely, accurate, and professional responses to customers throughout the support lifecycle • Verify that customer systems are fully functional following issue resolution • Log all events, problems, and resolutions accurately in the ticketing system • Contribute to the internal knowledge base by writing technical notes and user-facing documentation, using AI tools to maintain consistency and clarity Cross-functional Collaboration • Work closely with developers, QA engineers, and system engineers to support quality product delivery • Apply basic prompt engineering techniques to get effective results from AI assistants in day-to-day tasks • Build and maintain positive working relationships with customers and internal stakeholder   What We're Looking For Technical Skills • Solid understanding of software development life cycle (SDLC) and common methodologies (Agile, Scrum, Waterfall) • Familiarity with help desk or ticketing software and remote support tools • Basic experience troubleshooting software or system issues remotely • Exposure to relational databases (SQL knowledge is a plus) AI Literacy • Comfortable working with AI assistants (such as ChatGPT, Claude, Copilot, or similar) for research, drafting, and problem-solving tasks • Basic understanding of how large language models (LLMs) work and their practical limitations • Ability to write clear, effective prompts to get useful outputs from AI tools • Awareness of AI ethics, data privacy considerations, and responsible AI use in a professional setting • Interest in how AI and automation are reshaping IT support, business analysis, and enterprise workflows • Assist in designing and documenting multi-agent workflows that coordinate specialized AI agents across support, analysis, and reporting tasks  Soft Skills • Strong organizational and time-management skills with the ability to juggle multiple open issues simultaneously • Excellent written and verbal communication skills in English • A collaborative, diplomatic, and genuinely customer-focused mindset • Intellectual curiosity and eagerness to learn new tools and technologies quickly What does Mirantis offer you? - Work with an established Silicon Valley leader in the cloud infrastructure industry; - Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 custome