National Sales Account Coordinator

National Sales Coordinator – Sales Support & Customer Operations Full-Time • Non-Exempt • Office-Based • Monday–Friday (Hybrid) We are seeking a detail-oriented and customer-focused National Sales Coordinator to join our team. In this fast-paced, high-volume role, you will serve as a key point of contact for customers and the Outside Sales team—managing inbound inquiries, processing orders, and ensuring a seamless customer experience from quote to delivery. If you thrive in a dynamic environment, enjoy multitasking, and take pride in delivering exceptional service while maintaining accuracy, this is a great opportunity to make a meaningful impact. What You’ll Do • Serve as the primary contact for a high volume of inbound customer and Outside Sales inquiries related to product availability, pricing, order status, invoices, and order processing. • Prepare and enter customer quotations into SAP, ensuring accuracy in pricing, product availability, and documentation. • Accurately process sales orders, including pricing, payment terms, freight terms, and delivery timelines. • Communicate order confirmations and proactively notify customers of any updates or changes. • Monitor open orders and backorders; follow up regularly to ensure accurate lead times and timely customer communication. • Coordinate closely with inventory and supply chain teams to resolve held or delayed orders and provide detailed updates. • Partner with Outside Sales representatives to support customer accounts and maintain strong internal collaboration. • Resolve customer issues and inquiries promptly, professionally, and with a solutions-oriented mindset. • Maintain a strong working knowledge of company products and equipment to effectively support customers and sales initiatives. • Perform additional duties as assigned to support business needs. What You Bring Experience & Education • High school diploma or equivalent required. • 3–5 years of experience in customer service, sales support, or order processing in a high-volume environment. • Experience in a call center or similar fast-paced setting preferred. Communication & Interpersonal Skills • Strong written and verbal communication skills. • Ability to professionally engage with customers, sales teams, and cross-functional departments. • Customer-first mindset with strong problem-resolution abilities. Technical & Systems Skills • Proficient in Microsoft Office, particularly Excel and Word. • Experience with SAP or similar ERP systems preferred. • Ability to learn and navigate internal systems and product information quickly. Operational & Organizational Skills • Highly detail-oriented with strong multitasking and time management abilities. • Ability to manage multiple priorities and meet deadlines in a fast-paced environment. • Strong analytical and problem-solving skills with sound decision-making. Additional Qualifications • Ability to interpret company policies, procedures, and product information. • Basic math skills, including calculating pricing adjustments, discounts, and freight percentages. • Demonstrated professionalism, reliability, and a strong work ethic. • Ability to work independently while contributing positively to a team environment. Physical Requirements • Primarily sedentary role requiring extended periods of sitting. • Frequent use of hands for typing, handling documents, and computer work. • Regular communication via phone and computer. • Occasional standing and walking. • Ability to lift and/or move up to 10 pounds occasionally. • Close vision required for computer-based tasks. • Reasonable accommodations may be made for individuals with disabilities. Compensation & Benefits • $24.00-$26.00/hr • 11 paid Holidays • Generous Paid Time Off — acc