eSales Agent - Century BMW

The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.  The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.   The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.    Duties and Responsibilities:  ·       Respond to internet inquiries with courtesy, accuracy and professionalism.  ·       Promptly and accurately enter all customer inquiry data into the CRM.  ·       Generate sales appointments.  ·       Conduct phone surveys to assess customer preferences and quality of experience.  ·       Effectively utilize lead management tools.  ·       Compile all necessary reports, forms and other documentation on a timely basis.  ·       Perform other job-related duties as assigned.  ·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.  Qualifications:    ·       Excellent verbal and written communication skills.  ·       Strong MS Office Suite computer skills.  ·       Ability to work independently and as part of a team in a fast-paced environment.  ·       Ability to work in call center environment.  ·       Strong organizational and time management skills.  ·       Ability to read and comprehend rules, regulations, policies and procedures.  Demonstrated automotive sales experience  Experience in virtual/online selling Outgoing, energetic, and passionate people  Be transparent   Take the high road   Willingness to learn   Take ownership    Celebrate small successes   Compensation range for this role: $45,000 - $100,000 annually depending on performance  Uncapped commission potential  Health, Dental and Vision Insurance     401k with 4% company match   Paid vacation    Access to leadership and personal development programs    Casual dress code All your information will be kept confidential according to EEO guidelines.