Data Center Technician Manager

About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role The Data Center Technician Manager is a first-line people manager responsible for the day-to-day operational performance and development of DC Technician and DC Facilities Engineering staff at the site. This is the first formal people-management role in the Nebius data center technical career path. It serves as the primary operational and people-management layer between these teams and the Data Center IT Manager. The role owns performance, development, scheduling, and accountability across the DC Technician and DC Facilities Engineering disciplines. When the Data Center IT Manager is unavailable, this manager acts as the primary on-site operational authority, makes shift-level decisions across both managed disciplines, and coordinates incidents involving other site teams. The successful candidate brings deep technical credibility in data center technician operations and/or facilities engineering, along with sufficient cross-disciplinary understanding to direct escalations, assess work quality, and represent the managed teams in site-level operational discussions. The Senior DC Diagnostic & RMA Specialist, Field Network Engineer, and Senior DC Support Engineer report directly to the Data Center IT Manager. This role is onsite in our Kansas City, Missouri data center location. Core responsibilities • Own the daily operational performance of DC Technician and DC Facilities Engineering staff. Assign shift coverage, set priorities, balance workloads, and ensure open work is tracked, delegated, and completed to Nebius standards. • Conduct regular one-on-one meetings with direct reports. Deliver structured performance feedback, set individual development goals aligned with the career framework, track progression, and manage performance concerns in partnership with HR and the Data Center IT Manager. • Own shift handoff quality across both disciplines. Ensure incoming shifts have full visibility into open incidents, active vendor work, abnormal system conditions, deferred tasks, and escalated items before taking operational ownership. • Serve as the on-site operational escalation authority during active incidents. Direct the response across managed teams, coordinate with the Lead DC Technician, Senior DC Facilities Engineer, and technical specialists reporting to the Data Center IT Manager, and escalate incidents that exceed site-level decision-making authority. • Manage vendor and contractor activity on the data center floor and in engineering zones. Verify qualifications, enforce safe working practices, review and approve Methods of Procedure (MOPs) within assigned authority, oversee execution quality, and ensure work meets Nebius standards. • Drive technical training and development for managed staff. Partner with the Lead DC Technician and Senior DC Facilities Engineer to identify skill gaps, arrange training, validate completion, and support progression within the Nebius career framework. • Lead hiring activities for DC Technician and DC Facilities Engineering roles. Co