Manager, Implementation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Implementation Position Overview: As a Project Manager overseeing customer facing projects you will be responsible for • Coordination of implementation and testing of products and services for new and existing customers • Provide general technical support and detailed knowledge of hardware; software; products; and services and participate in product development to ensure customer implementation feasibility and efficiency • Serve as a liaison between Product, Customer Sales teams, Technical and Managerial staff regarding Product implementation activities with MasterCard Customers or Processors • Act as overall manager of implementation activities with MasterCard Customers or Processors, including interfacing with third-parties as necessary. The third parties may be managed by MasterCard, by a customer, or in some cases by another Vendor. Role-Project Management duties include: • Customer project oversight, project assignments, problem resolution, and reporting. Design, develop, test, and implement new customer tools, training, and documentation. • Accountable for managing projects with customers to ensure compliance to product & program objectives. Will use Implementation Plans and other forms of written correspondence • Coordinate data mapping, file mapping, and connectivity exercises to ensure requirements meet the technical implementation solution All about you-Experience/Knowledge: • Extended knowledge of data processing standards and financial industry/banking operations practices • Familiar with connectivity methods using proprietary software solutions or public solutions using the Internet • Familiar with Debit, Credit, and Prepaid programs • Ability to oversee complex data mapping projects and various file transfer protocols Preferred: • Familiar with Loyalty/Rewards programs • Ability to understand and consult on a variety of Rewards/Incentive programs • Spanish & English Required- Portuguese Preferred • Knowledge of Website design and HTTP protocol • Financial industry Processor experience Education: • Bachelor’s degree in business, information technology or equivalent work experience • Masters preferred • PMP-Certified a plus Technical Skills: • Strong Project Management skills used in a customer facing role • Proficient with MS Office Suite, SharePoint, HTTP protocol • Working knowledge of the TCP/IP communication protocol and applications such as Telnet and FTP that use TCP. TCP/IP troubleshooting skills • Working knowledge of PC's, Servers and Network structures • Data/File Mapping skills with predefined layouts (ISO Standard and Proprietary) Soft Skills: • Ability to clearly communicate • Ability to establish clear project expectations in written and verbal format • Ability to identify “big-picture” ideas and translate them into detailed work plans • Ability to document and share specific project information- to the customer and at times internal teams • Highly organized with the ability to have multiple unrelated topics/projects open at the same time • Be an advocate for process improvement opportunities • Ability to positively influence other team members working on your projects • Ability to organize thoughts in written format to use with customers, internal trainings and share w