Digital / Field Service Engineer

Digital / Field  Service Engineer, a combined role 50% digital solutions(DS) & 50% field service activities(FSA) is responsible for (DS) support. To drive continuous improvement of Continental’s digital solutions, and technical field service activities across the UK & Ireland, helping to grow and support in all areas of DS & FSA. Managing operations & activities in a field area including DS installations, ongoing maintenance and customer support. site audits, CNP audits, warranty, product performance monitoring, vehicle weigh testing, SP/end-user support and other specific requirements. Ensuring optimum customer satisfaction in combination with maximum operational efficiency at all times. Digital / Field Service Engineer - Key Responsibilities • Within your given geographic territory • Support in continuous improvement of Continental’s digital solutions across the UK and Ireland, acting as an interface between local operations and central R&D teams. • Help drive and support with end-user, service-providers & other bodies with the digital solutions strategy by supporting revenue and hardware volume targets, forecasting demand and ensuring successful implementation of new technologies and system updates. • Manage the installation, training, and ongoing support of Continental’s digital platforms and connected fleet solutions, ensuring high levels of customer satisfaction and operational effectiveness. • Oversee product performance monitoring and analysis, including mileage, fuel efficiency, and warranty-related investigations, while ensuring compliance with corporate standards and legal requirements. • Coordinate and deliver dealer and fleet audit programmes, identifying improvement opportunities, ensuring compliance with service standards, and supporting corrective actions where required. • Ensure all technical activities are delivered in accordance with quality, health and safety, and risk management standards, reviewing and enhancing processes to support continuous improvement. • Establish strong relationships with internal stakeholders, customers, fleet operators, OEMs, telematics providers, and industry organisations, acting as a trusted technical and business advisor. The ideal candidate will combine a strong automotive engineering background with expertise in digital technologies, telematics, data analytics, and tyre performance. They will be an effective people leader with excellent communication, customer engagement, and problem-solving skills, capable of driving innovation and delivering business results in a technical and customer-focused environment. Education and Professional Qualifications • Recognised degree level or equivalent qualification in mechanical / automotive Engineering  Professional Experience • Minimum of three years' experience within an automotive engineering environment, preferably in a management or leadership role. • Strong technical knowledge of both commercial vehicle and passenger vehicle systems. Technical Knowledge • Expert knowledge of passenger and commercial tyre technologies. • Expertise in data visualisation, MS office, data analytics, and the interpretation of large and complex datasets. • Working knowledge of fleet telematics systems, digital platforms, APIs, and data integration processes. • Experience with technical service and operational systems, including digital fleet management and monitoring solutions. Leadership and Business Skills • Proven ability work independently • Strong customer service and stakeholder management skills, with the ability to communicate effectively at all organisational levels. • Excellent verbal and written communication skills, including the ability to present technical and business insights to senior leaders. • Strong planning, organi