Associate Director - Buying Channel Content

Job Purpose The Procurement Buying Goods & Services team has single accountability for the global Strategy, Design, Governance and Improvement roadmap of the end-to-end BG&S processes and operations. The process impacts 400+ Procurement employees, 15,000 shoppers and 38,000 suppliers across Sourcing, Supplier Relationship Management, Master Data, Requisition, Purchase Order, Invoice and Payment processes. The Buying Goods & Services Transformation programme has pointed out that for a good employee experience, it is critical to define the adequate strategy and manage the buying channel content as per specificities of the region. Once buying content and employee shopping experience is fluid, it will increase the compliance for the requesters, suppliers, procurement & operations. Key Responsibilities • Implement the buying channel vision to enable ‘shoppable content’ in the Ariba Guided Buying module by partnering with Procurement category managers and business stakeholders to design and implement best-in-class buying and payment channel strategies across all areas of spend in the region. • Responsible for optimization and activation of buying channels per category, ensuring governance and decision authority on buying channel strategies and Guided Buying tile design meets GSK’s business needs and priorities. • Optimize internal or third party solutions available to procurement and requisitioners (e.g. catalogs, marketplaces, tail spend management solutions). Establishing and monitoring KPIs and regular governance to ensure buying channels are optimized, to identify opportunities to increase procurement value and/or simplify the requisitioning experience for stakeholders. • Soliciting the Voice of the Customer (utilising Communities of Practice where available) and operating a continuous improvement cycle for the buying channel management (i.e., monitor, improve, monitor, adjust) to enable the employee experience journey. • Driving change and adoption within the shopper and regional Procurement team. Ensuring training material, process documentation and other supporting material are developed and maintained as well as monitoring end user support, training and communication effectiveness. • Continually assessing external and internal benchmark and best practice trends and benchmarks • Support strategic initiatives for Procurement programs on the content of the BG&S process & systems, such as Mergers or Acquisitions. • Partner closely with the Buying Goods & Services GPOs and head of Buying Goods and Services. • Partner closely with global and regional category teams to facilitate strategies into a buying channel strategy. Why You? ·       Masters of Bachelors degree with overall experience of 18+ years • Significant experience working in complex corporate environment • Substantial experience working in Procurement or related field • Deep subject matter expertise on source-to-contract processes and systems • Sound understanding of process simplification and automation • Excellent skills in process design, governance, improvement, and standardization • Proven experience in global process roll-out • Experience managing a team • Experience in managing and executing projects   Procurement or related certifications (e.g. CPSM, CPIM, PMP, CIPS) useful but not essential • It will be essential for the role holder to be able to: • Influence senior stakeholders and strategies, within and outside own organisational unit • Motivate colleagues and work in partnership with others to drive, implement and support change • Use data to drive insights, decisions, and actions • Demonstrate excellent written and verbal communication skills   Skills Category Strategy, Contract Management, Data Analysis, Digital Literacy, Financial A