Sales Development Representative

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sales Development Representative. About the job This position is needed to grow and develop the pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy. As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you. Responsibilities In this role, you’ll: • Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform. • Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience. • Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline. • Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows. • Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling. • Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Growth-oriented and ready to build toward future leadership or customer-facing roles • Goal-oriented and biased toward action (our quota is the floor, not the ceiling!) • Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach • Comfortable with change and energized by a fast-moving environment • Enjoy variety and creativity in your day-to-day workflow • Have a demonstrated ability to navigate challenges with resilience • Embrace responsibility and enjoy partnering with Account Executives as part of a team Desired: • 1+ year of customer-facing experience (but not required!) Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our cust