Engagement Delivery Team Lead

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. Engagement Delivery Team Lead (Employee Experience Delivery Data Integration) Why We Have This Role As the EX Team Leader on our Employee Experience Delivery Data Integration team, you will provide day-to-day direction, coaching, and technical guidance to Client Data Specialists and Mapping Specialists while maintaining a focused portfolio of client deliverables. You will play a vital role in ensuring accurate, timely HRIS data integrations and organizational hierarchy mappings that power survey delivery and meaningful client reporting. Serving as a key operational anchor, you will help develop team capabilities, balance daily workload priorities, resolve complex data challenges, and spearhead continuous process improvements. If you have strong analytical skills, expertise in workforce data structures, and a passion for mentoring team members and driving operational excellence, this leadership position is an ideal fit. How You’ll Find Success • Team Guidance & Coaching: Actively coaches specialists, performs peer reviews of complex data files and mapping setups, and reinforces high quality standards. • HRIS & Data Hierarchy Expertise: Applies deep practical knowledge of HRIS data intake, recurring data feeds, and organizational hierarchy design to support engagement and lifecycle surveys. • Escalation Resolution: Acts as an initial point of escalation to troubleshoot complex data discrepancies, integration errors, and mapping issues efficiently. • Operational Discipline: Leads departmental and cross-functional initiatives from planning through execution, defining clear milestones, metrics, and dependencies. • Collaborative Prioritization: Coordinates daily and weekly caseload distribution with leadership to balance team capacity against client commitments. How You’ll Grow • Expand your leadership footprint through direct mentoring, skill development, and supervisory responsibilities. • Deepen technical and operational mastery across enterprise HRIS integrations, complex workforce hierarchies, and employee experience survey platforms. • Lead cross-functional improvement initiatives that directly shape data intake playbooks, quality checks, and team workflows. • Gain high visibility partnering across Implementation Managers, Product, technical teams, and client stakeholders. Things You’ll Do • Mentor & Lead Specialists: Provide daily functional direction, conduct regular 1:1 check-ins, guide onboarding and training, and support individual career development. • Deliver Data Integration & Mapping: Manage a reduced client portfolio, guiding specialists through file requirements, data rules, extract validation, and hierarchy approvals. • Lead Process Improvements: An